There are 3 type of scenarios with transaction:
1. Why the Buy / Sell transactions still pending
- System will based on the initiated price and process automatically when market price met. Please take note of the price gap in between the initiated price and the market price which buy/sell order remain pending.
- You may cancel the order and place a new order at the market price or use the market order feature to place an order which will execute the transaction quickly.
2. Transactions not able to cancel.
Once buy/sell order executed , it will not be possible to cancel. Only pending trade order will be allowed to cancel.
3. Buy / Sell transactions completed but balance not credited or deducted
You may "Contact BtcMex customer service" or "Submit a request" in the Help Center and submit the following information as upon investigated we will get back to you soonest possible.
- Account ID
- Coin/Token type
- Transaction amount
- Buy or Sell Transaction TxID