The possible causes are as follows.
- Your ID information was not entered in English.
- Your full name wasn't printed as appeared on your passport in alphabets, in the signature section at the end of the advanced verification.
- The documents submitted were not in English. All submissions must be in English as the reviewers are located in the United States. Please contact the relevant institutions to issue the documents in English, or translate them into English by yourself. The parts that require to be translated into English are the type of submitting documents, the name of the customer on the documents, the address of the customer on the documents, and the details of the funds stated in the source of funds documents. If necessary, you may be asked for an additional English translation.
All the verification is performed the review by HonestCoin and Prime Trust LL. BtcFx may not be able to answer your inquiry about progress of the review as it doesn't have access to your file. Please contact Honestcoin at firstname.lastname@example.org directly for the details.