I haven't received tokens that have been sent to me.

Your digital assets are deposited via the blockchain through the following three steps. The process usually takes about an hour. Please be patient.

Withdrawal> Confirming on blockchain> Deposit

If you haven't received tokens that have been sent to you, one or more of the followings could be reasons.

• Sent to a wrong deposit address that is for another currency. BtcFX cannot help with this situation unfortunately.
• The TAG may be missing. Click here for the solutions.
• The requirements on the minimum trading volume has not been met. For details, please check the notes on the deposit / withdrawal windows. Please note that the minimum transaction volume does not include trading fees or gas charges.
• The sent currency isn't listed by BtcFX.
• Sent to a wrong depositing address. BtcFX cannot help with this situation unfortunately. 

You can check the transfer status using the respective blockchain explorer. Enter your TxID or deposit address provided by the withdrawal platform.

BTC blockchain search: https: //blockchain.info/zh-cn/

USDT blockchain search: http: //omnichest.info/

ETH blockchain search: https: //www.etherchain.org/blocks

Due to the nature of the blockchain, once you hit SEND, there is no way to cancel or stop the transaction. You would need to negotiate with the recipient to resolve by yourself.

For any questions, please contact our customer service with your UID. Click here for how to display the UID.