FAQ

Trading

• Where can I find my withdrawal and deposit address?
• I haven't received tokens that have been sent to me.
• How to Withdraw?
• How to Deposit?
• Trading Rules

Log In

• My ID card submission (KYC) has been denied. Why?
• How do I change Google Authentication, phone number, and email address that I already registered?
• I concern about the security in my account.
• I haven't received a verification code.
• How to obtain a verification code/ Creating a new account

Transferring USD to Your Bank Account (Stable coin USDH)

• I cannot add my withdrawal address in my wallet.
• I cannot copy the withdrawal address.
• How do I register my bank information?
• I created an account with Honestcoin, but am having a difficulty to get my KYC verificatied.
• I cannot upload the image of my ID required by Honestcoin.
• How do I exchange stablecoin USDH to US$ and transfer to my bank account?

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Buying Cryptos Using Your Credit Card

• Can I submit my driver's license as ID?
• MoonPay and/or LivenessCheck do not work on my device.
• Where can I find the verification code that requires to finish the transaction.
• My credit card is declined. What should I do?