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  2. FAQ

FAQ

Trading

  • Where can I find my withdrawal and deposit address?

Log In

  • How do I change Google Authentication, phone number, and email address that I already registered?
  • I concern about the security in my account.
  • I haven't received a verification code.
  • How to obtain a verification code/ Creating a new account

Transferring USD to Your Bank Account (Stable coin USDH)

  • I cannot add my withdrawal address in my wallet.
  • I cannot copy the withdrawal address.
  • How do I register my bank information?
  • I created an account with Honestcoin, but am having a difficulty to get my KYC verificatied.
  • I cannot upload the image of my ID required by Honestcoin.
  • How do I exchange stablecoin USDH to US$ and transfer to my bank account?
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Buying Cryptos Using Your Credit Card

  • Can I submit my driver's license as ID?
  • MoonPay and/or LivenessCheck do not work on my device.
  • Where can I find the verification code that requires to finish the transaction.
  • My credit card is declined. What should I do?
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